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Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
The following surcharges are payable on international shipments:

Description Surcharge (Tenge)
Remote Area Delivery 4,000.00 Tenge or 170.00 Tenge/kilo if higher
Remote Area Pickup 4,000.00 Tenge per item
Over Weight Piece 5,000.00 Tenge
Over Sized Piece 5,000.00 Tenge
Non-Stackable Pallet 10,000.00 Tenge
Address Correction 2,000.00 Tenge
Elevated Risk 5,000.00 Tenge
Restricted Destination 7,000.00 Tenge per item
The following surcharges are payable on domestic shipments, when different to those above:

Description Surcharge (Tenge)
Remote Area Delivery 2,000.00 Tenge/kilo if higher
Over Weight Piece 2,000.00 Tenge
Over Sized Piece 2,000.00 Tenge
Non-Stackable Pallet 2,000.00 Tenge
Address Correction 1,000.00 Tenge

Should you have any questions on surcharges please contact usContact Us.