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Report Shipment Delivery Problem

Problem with a DHL Express shipment not arriving as scheduled? Our Customer Service representatives are here to help.
To track a shipment in transit, use our convenient online Tracking Service.

If your shipment has not arrived or not delivered on time, please report your shipment problem by providing the information below and submitting this form.

If you would like to speak to a DHL Express Customer Service agent, please call your local Customer Service department.
Your Details (All fields mandatory)
Max length 80 characters
Max length 30 characters
Max length 35 characters
Max length 80 characters
Max length 2048 characters

If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.
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